Kapture CX

Kapture CX is a Bengaluru-based full-stack agentic AI platform that helps large enterprises automate and orchestrate high-stakes customer experience workflows. Founded in 2014 by Sheshgiri Kamath (CEO) and Vikas Garg, the company has grown into one of India's more established enterprise AI players: 300+ employees, 1,000+ enterprise clients across 18 countries, 4x revenue growth since its 2023 Series A, and profitability at a time when many AI companies are still burning cash. The platform brings AI agents, operational intelligence, and human oversight into one system for customer support, field service, and complex operational workflows. Customers include BigBasket, Unilever, Coca-Cola, Bajaj Finance, and companies across the Tata and Reliance groups, alongside global consulting firms and hyperscale technology partners. Kapture processes massive interaction volumes and positions itself for enterprises whose AI experimentation phase is over and who need measurable, production-grade automation. Kapture raised $10M in a pre-Series B round in early 2026 led by Bajaj Finserv Ventures (the firm's first AI investment), with participation from Cactus Venture Partners and India Alternatives. The capital will fund international expansion into North America, the Middle East, and Southeast Asia, plus deeper R&D on its agentic AI stack. While Kapture is a mature company rather than an early-stage discovery, its recent raise and global push make it a notable addition to India's enterprise AI landscape.